1. Assessment of you / your child’s speech, language and communication skills.
2. The speech and language therapist will create written or electronic notes on you / your child’s speech, language and communication skills.
3. The speech and language therapist may provide a written or an electronic report and / or a plan of recommended targets and outcomes.
4. You will be able to see and comment on this report / plan.
5. If required, the speech and language therapist will provide speech and language therapy support for you / your child.
6. Please contact the speech and language therapist to discuss the therapy recommendations for you / your child.
7. Please contact the “Happy Talk” Director if you need the contact details for your / your child’s “Happy Talk” Speech and Language Therapist.
8. We will automatically liaise with education staff if you / your child is seen for Happy Talk Speech and Language Therapy in a School / Nursery setting.

“Happy Talk” Ltd needs to know:

• Which children are in receipt of our speech and language therapy provision,
• Which member of our therapy team is seeing you / your child and where they are being seen,
• How to contact you, that is, your / your child’s family contact details.
• Developmental information about you / your child in order to determine the nature of your child’s speech, language and communication difficulties, so that the most appropriate support can be provided.
• Who else is involved with you / your child so that we can work together to support you / your child’s progress,
• That there are documented records of every contact made by the “Happy Talk” speech and language therapist in relation to you / your child’s speech and language therapy provision.

All of the above information is recorded either electronically or on paper and forms your / your child’s “case notes”.

Copies of reports are kept in your / your child’s “case notes”, copies of reports are sent, on request to:

• You or the person with parental responsibility
• the professional who requested the report, if you have agreed for us to liaise with them and / or they represent the organisation commissioning our services.

Paper “case notes” are stored in a locked container.

Apart from distributing reports as outlined above, only you / your child’s speech and language therapist and the Happy Talk data controller can view any written or electronic case notes.

If you want to see the data we hold on you / your child the “Happy Talk” Director will need your written and signed permission, including a valid reason for the request from any third party.

An electronic copy of some of the above information is stored using cloud-based software which is extremely secure and accessed only by a secure password. Your / Your child’s data will be stored via a patient management system called “WriteUpp”, on servers in a secure data centre.

The storage and processing of “Happy Talk” children’s data is the responsibility of:

The Happy Talk Ltd Director
Happy Talk Ltd, Suite 3, Cumbria Tourism Offices, Windermere Road, Staveley, Kendal LA8 9PL
help@happy-talk.co.uk Mobile: 07983587528

Please inform us of any inaccurate and or incomplete information and we will rectify this immediately. For example, if you have changed address.

• You have a right to withdraw this consent at any time.
• You have the right to request that all electronic data is deleted.
• Requests to delete data must be made in writing to the Happy Talk Ltd Director.

Data storage and processing forms an integral part of this agreement. Withdrawing this consent will result in terminating the agreement for you / your child to receive “Happy Talk” Ltd Speech and Language Therapy.

Should you wish to make a complaint, comment or compliment, please contact:

The “Happy Talk” Ltd Director
Happy Talk Ltd, Suite 3, Cumbria Tourism Offices, Windermere Road, Staveley, Kendal LA8 9PL
help@happy-talk.co.uk Mob:07983587528

• Appendix 1 – Privacy Policy 2020
• Appendix 2 – HT Consent in Schools