Happy Talk Ltd are proud to have achieved ‘We invest in people standard accreditation’! This standard recognises that our company has achieved excellence in the way we lead, support and manage people, benefiting both our clients and staff. Read more below, or click here to find out more from the Investors In People website.

What is The Investors in People Standard?

The Investors in People Standard sets out the criteria for high performance through people. It’s a simple framework to benchmark the effectiveness of leadership and management practices in any organisation.

Investors in People assesses organisations using nine performance indicators. Hover over them below to find out more:


1. Leading and inspiring people

Leaders make the organisation’s objectives clear. They inspire and motivate people to deliver against these objectives and are trusted by people in the organisation.

2. Living the organisation’s values and behaviours

People and leaders act in line with the organisation’s values at all times. They have the courage and support to challenge inconsistent behaviours.

3. Empowering and involving people

There is a culture of trust and ownership in the organisation where people feel empowered to make decisions and act on them.


4. Managing performance

Objectives within the organisation are fully aligned, performance is measured and feedback is used.

5. Recognising and rewarding high performance

Recognition and reward is clear and appropriate, creating a culture of appreciation where people are motivated to perform at their best

6. Structuring work

The organisation is structured to deliver the organisation’s ambition. Roles are designed to deliver organisational objectives and create interesting work for people, while encouraging collaborative ways of working.


7. Building capability

People’s capabilities are actively managed and developed. This allows people to realise their full potential and ensures that the organisation has the right people at the right time, for the right roles.

8. Delivering continuous improvement

There is a focus on continuous improvement. People use internal and external sources to come up with new ideas and approaches, supported by a culture that encourages innovation.

9. Creating sustainable success

The organisation has a focus on the future and is responsive to change. Leaders have a clear understanding of the external environment and the impact this has on the organisation.

Staff Interview Feedback:

“Gill is caring and supportive, I like the opportunity to give families time and a quality service”
“I love being managed by Gill and can talk to her openly and get support”
“I have the freedom to develop things”
“Gill has a supportive nature; she has been good at helping me be realistic and have boundaries”
“I enjoy being part of the team, I feel well supported and have the opportunity to develop in the areas I want to specialise in”